Return Policy

30 days from the day your order arrives. After that we can no longer take it back.

Unused and clean, with the original packaging if you still have it. Normal handling is fine.

A clip that has been worn, scratched, snapped or otherwise damaged after delivery cannot be exchanged or returned. That is different from a clip that arrived broken - see the last section.

Email lobabashop@163.com with your order number, what you would like to do, and a photo of the clip. We will reply with the return address and what to do next.

Please contact us first. Anything sent back without us confirming it cannot be processed.

Yes - one exchange per order, as long as the clip is unused. Email us and we will hold the colour you want while your parcel is on its way to us.

We will offer you another colour or refund you instead. Your call.

We check the clip when it reaches us and refund within 3-5 business days to your original payment method. Your bank usually takes a few more days to show it.

You do, unless the clip arrived damaged or we sent the wrong one - then it is on us. The original shipping you paid is not refunded.

That one is our problem, not yours. Email us within 30 days of the shipping date with a photo of the clip and the parcel, and we will send a replacement or refund you. No need to post anything back first.

Gift cards, final sale and clearance items, and any clip that has been used or damaged after it reached you.