Shipping Policy

We pack and hand your order to the carrier within 1-3 business days. Orders placed at the weekend or on a public holiday start counting from the next business day.

Email us as soon as you can and we will change it if the parcel has not gone out yet. Once it is with the carrier we cannot redirect it.

One confirming the order straight away, and one with your tracking number when it ships. If the first one never arrived, check your spam folder before emailing us.

5-8 business days once the parcel is on its way. Counting the packing time, most orders arrive within 6-11 business days of you placing them.

These are estimates from the carrier, not guarantees. Busy periods and customs can add a few days.

Most countries. If checkout accepts your address, we ship there. If it does not, email us and we will tell you whether we can.

It depends on where you are. Your tracking email names the carrier and links straight to their tracking page.

A new number can take up to 24 hours to start showing updates. If it is still blank after that, email us and we will chase it.

Carrier scans go quiet in transit, especially between countries. If nothing has moved for 7 days, email us with your order number and we will open a case.

It is calculated at checkout from your address, before you pay. Orders over $49 ship free.

Possibly, if you are outside the United States. Duties and import taxes are set by your own country, charged on delivery, and are not included in what you pay us. We cannot predict or refund them.

Check with everyone at the address, look anywhere a parcel might be tucked away, and ask your neighbours. Carriers occasionally scan a parcel early, so give it 48 hours. Still nothing? Email us and we will sort it out.

Email us within 30 days of the shipping date with a photo of the parcel and what was inside. We will send a replacement or refund you.

If it has not shipped, tell us and we will fix it. If it has, we have to wait and see whether it comes back to us. When it does, we will resend it once you cover the second postage.